Privacy policy

Last updated: August 2026

Clue ("Clue", "we", "us", or "our") operates the Clue website and online store at cluethestore.com (the "Store"). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our Store, place an order, contact us, or otherwise interact with us.

By using our Store, you acknowledge that you have read and understood this Privacy Policy.

1. Personal Information We Collect

Depending on how you interact with our Store, we may collect the following types of personal information:

Information you provide to us

When you place an order, contact us, or otherwise provide information to us, we may collect:

  • Your name
  • Email address
  • Phone number, if provided
  • Billing address
  • Shipping address
  • Order and purchase information
  • Information you provide when contacting customer service
  • Any other information you voluntarily provide to us

Payment information

When you make a purchase, payment information is processed by our payment service providers. We do not directly store your full credit card number or other complete payment credentials on our own systems.

Information collected automatically

When you visit or use our Store, certain information may be collected automatically, including:

  • IP address
  • Browser and device type
  • Operating system
  • Pages or products you view
  • How you interact with our Store
  • Date and time of your visit
  • Information collected through cookies and similar technologies

This information may be used to understand how visitors use our Store, maintain website functionality, improve our services, and help protect the Store from fraud or abuse.

2. How We Use Your Personal Information

We may use your personal information to:

  • Process and fulfill your orders
  • Process payments
  • Arrange shipping and delivery
  • Process returns, exchanges, refunds, and other transactions
  • Communicate with you about your orders
  • Respond to customer service inquiries
  • Provide and improve our Store, products, and services
  • Understand how customers use our Store
  • Maintain the security of our Store
  • Detect and prevent fraud or other unauthorized activity
  • Send promotional communications where you have provided the required consent
  • Comply with applicable laws and legal obligations

We only collect and use personal information for purposes that are reasonable and appropriate in the circumstances.

3. Cookies and Similar Technologies

Our Store uses cookies and similar technologies to provide essential website functionality and to understand how visitors interact with the Store.

Cookies may be used to:

  • Keep items in your shopping cart
  • Remember certain preferences
  • Help the Store function properly
  • Understand website traffic and usage
  • Improve the shopping experience
  • Support advertising or marketing activities, where applicable

You can control or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the Store.

4. How We Share Your Personal Information

We may share personal information with service providers that help us operate our business and provide the Store to you.

These may include:

  • Shopify, which provides the platform used to operate our online store
  • Payment processors and financial service providers
  • Shipping and delivery providers
  • Technology, hosting, analytics, and website service providers
  • Customer service or communication providers
  • Marketing providers, where applicable and where permitted by law

We may also disclose personal information when required or permitted by law, including to comply with legal requirements, respond to lawful requests from government authorities, prevent fraud or illegal activity, or protect our rights, customers, or Store.

We do not sell your personal information as a business practice.

5. Shopify

Our Store is powered by Shopify. Shopify provides the technology and infrastructure that allows us to operate our online store and process customer transactions.

Information you provide through our Store may be processed by Shopify and its service providers in order to provide their services to us and to you.

For more information about how Shopify handles personal information, please review Shopify's Consumer Privacy Policy.

6. Third-Party Websites and Services

Our Store may contain links to websites or services operated by third parties, including social media platforms.

If you follow a link to a third-party website, that website's own privacy policy and terms will apply. We are not responsible for the privacy practices, security, or content of third-party websites or services.

7. Marketing Communications

If you choose to subscribe to promotional communications from Clue, we may use your email address to send you information about products, promotions, launches, or other Clue news.

You can unsubscribe from promotional emails at any time by using the unsubscribe link included in the email.

Even if you unsubscribe from promotional communications, we may still contact you when necessary to provide transactional or service-related information, such as order confirmations, shipping updates, or responses to customer service inquiries.

8. Protecting Your Information

We take reasonable measures to protect personal information against unauthorized access, use, disclosure, alteration, or destruction.

However, no method of transmitting or storing information online is completely secure. We cannot guarantee that personal information will always be completely secure.

9. Retention of Personal Information

We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, including processing orders, providing customer service, maintaining business records, complying with legal and accounting obligations, resolving disputes, and enforcing our agreements.

When personal information is no longer reasonably required, we take reasonable steps to securely delete or anonymize it, subject to applicable legal and business requirements.

10. Your Privacy Rights

Depending on applicable law, you may have rights regarding your personal information, including the right to:

  • Request access to personal information we hold about you
  • Request correction of inaccurate or incomplete information
  • Withdraw consent to certain uses of your personal information where consent is the legal basis for that use
  • Ask questions about how your personal information is collected, used, or disclosed
  • Make a complaint about our handling of your personal information

Some rights may be subject to legal limitations or exceptions.

To make a privacy request, please contact us using the information in the Contact Us section below. We may need to verify your identity before responding to certain requests.

11. Privacy Complaints

If you have a concern about how we handle your personal information, please contact us first so that we can try to resolve the issue.

If you are not satisfied with our response, you may have the right to make a complaint to the privacy regulator responsible for your jurisdiction.

For customers in Canada, you can learn more about privacy rights and complaints through the Office of the Privacy Commissioner of Canada.

12. International Processing

Some of our service providers, including Shopify and other technology or payment providers, may process or store personal information outside Canada.

As a result, your personal information may be subject to the laws of jurisdictions outside Canada and may be accessible to government authorities in those jurisdictions where permitted by law.

13. Children's Privacy

Our Store is intended for a general audience and is not directed specifically toward children.

We do not knowingly collect personal information from children in circumstances where doing so would be prohibited by applicable law. If you believe that a child has provided us with personal information inappropriately, please contact us so that we can review and take appropriate action.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, Store, technology, or legal requirements.

When we make changes, we will update the "Last updated" date at the top of this page. We encourage you to review this Privacy Policy periodically.

15. Contact Us

If you have questions about this Privacy Policy or would like to make a privacy-related request, please contact us:

Clue
Toronto, Ontario, Canada
Email: hello@cluethestore.com

Last updated: August 2026