Terms of service

Last updated: August 2026

Welcome to Clue. These Terms of Service ("Terms") govern your use of cluethestore.com (the "Store") and your purchase of products from Clue ("Clue", "we", "us", or "our").

Our Store is powered by Shopify, which provides the technology that allows us to operate our online store.

By accessing or using our Store, or by placing an order with us, you agree to these Terms, our Privacy Policy, and our Return & Refund Policy. If you do not agree with these Terms, please do not use the Store.

1. Eligibility and Use of the Store

You must be at least the age of majority in your province or territory of residence to enter into a purchase agreement with us.

You may use the Store only for lawful purposes and in accordance with these Terms.

You agree not to use the Store to:

  • Violate any applicable law or regulation
  • Infringe our intellectual property rights or the rights of others
  • Attempt to gain unauthorized access to the Store or its systems
  • Introduce viruses, malicious code, or other harmful material
  • Interfere with the operation or security of the Store
  • Use automated systems to scrape, copy, or collect content from the Store without our permission
  • Engage in fraudulent, abusive, or misleading activity

We reserve the right to restrict or terminate access to the Store if we reasonably believe that these Terms have been violated.

2. Products and Product Information

We make reasonable efforts to ensure that product descriptions, photographs, colours, sizing information, and other product information on the Store are accurate.

However, colours may appear differently depending on your device, display settings, lighting, and other factors.

Product availability, descriptions, pricing, and other information may change from time to time.

We reserve the right to discontinue products or limit quantities available for purchase.

3. Orders

When you place an order through the Store, you are submitting a request to purchase the products in your order.

After you place an order, you will receive an order confirmation. An order confirmation acknowledges that we have received your order; it does not necessarily mean that your order has been accepted in every circumstance.

We reserve the right to refuse or cancel an order where permitted by law, including in situations involving:

  • Product availability issues
  • Pricing or listing errors
  • Suspected fraud or unauthorized transactions
  • Incorrect information
  • Suspected resale or other prohibited activity

If we cancel an order after payment has been received, we will refund the amount paid for the cancelled order to the original payment method.

You are responsible for reviewing your order information before completing your purchase and for providing accurate billing, shipping, and contact information.

4. Prices, Taxes, and Payment

All prices displayed on the Store are in Canadian dollars (CAD) unless otherwise stated.

Applicable sales taxes and shipping charges will be displayed during checkout before you complete your purchase.

We reserve the right to change product prices, promotions, and discounts at any time. The price applicable to your order is the price displayed at the time you complete your purchase, subject to correction of obvious errors.

You agree to provide accurate and complete payment information and to use a payment method that you are authorized to use.

5. Promotions and Discounts

Promotions, discounts, and special offers may be subject to additional terms and conditions.

Where additional terms apply, those terms will be provided with the applicable promotion.

We reserve the right to correct errors or cancel a promotion where it has been advertised or applied incorrectly, subject to applicable law.

6. Shipping and Delivery

Shipping options, costs, and estimated delivery times are displayed during checkout or otherwise communicated to you before or after your purchase, as applicable.

Delivery times are estimates and may be affected by circumstances outside our reasonable control, including carrier delays, weather, customs processing, or other events beyond our control.

We are not responsible for delays caused by shipping carriers or circumstances beyond our reasonable control.

If your order appears to be lost, damaged, or significantly delayed, please contact us at hello@cluethestore.com and we will work with you to resolve the issue.

For more information, please see our Shipping Policy.

7. Returns and Refunds

Our returns and refunds are governed by our Return & Refund Policy, which forms part of these Terms.

Please review that policy before making a purchase.

Nothing in our Return & Refund Policy or these Terms limits any rights you may have under applicable consumer protection laws.

8. Intellectual Property

All content on the Store, including but not limited to:

  • The Clue name and logo
  • Product designs
  • Artwork
  • Photographs
  • Graphics
  • Text
  • Product descriptions
  • Website design
  • Videos
  • Other original content

is owned by Clue or used with permission and may be protected by copyright, trademark, or other intellectual property laws.

You may use the Store for your personal, non-commercial purposes.

You may not copy, reproduce, modify, distribute, sell, publish, or commercially exploit our content or designs without our prior written permission.

Nothing in these Terms grants you ownership or any other rights to Clue's trademarks, designs, artwork, or other intellectual property except for the limited right to use the Store in accordance with these Terms.

9. User Reviews and Feedback

If you submit a review, comment, photograph, suggestion, or other content to Clue ("Feedback"), you represent that you have the right to submit that content and that it does not violate the rights of another person.

By submitting Feedback, you grant Clue a non-exclusive, royalty-free, worldwide licence to use, reproduce, display, publish, and distribute that Feedback in connection with our business and the Store.

We may remove Feedback that we reasonably believe is unlawful, abusive, defamatory, misleading, offensive, or otherwise inappropriate.

You remain responsible for the content you submit.

10. Third-Party Links and Services

The Store may contain links to third-party websites or services.

These third-party websites and services are not controlled by Clue. We are not responsible for their content, policies, security, or practices.

Your use of third-party websites and services is subject to their own terms and policies.

11. Privacy

Your use of the Store is also subject to our Privacy Policy, which explains how we collect, use, and disclose personal information.

You can review our Privacy Policy on the Store.

12. Errors and Corrections

We make reasonable efforts to ensure that information on the Store is accurate. However, there may occasionally be typographical errors, inaccuracies, or omissions involving product descriptions, pricing, availability, promotions, shipping information, or other content.

We reserve the right to correct errors and update information when necessary.

If an obvious error affects an order you have placed, we may contact you and, where permitted by law, provide you with the option to confirm the corrected information or cancel the affected order.

13. Disclaimer

To the fullest extent permitted by applicable law, the Store and its content are provided on an "as available" basis.

We do not guarantee that the Store will always be available, uninterrupted, secure, or free of errors.

Nothing in these Terms excludes or limits any consumer rights, warranties, guarantees, or remedies that cannot legally be excluded or limited under applicable law.

14. Limitation of Liability

To the fullest extent permitted by applicable law, Clue will not be responsible for indirect, incidental, special, or consequential losses arising from your use of the Store or products purchased through the Store.

Nothing in these Terms limits or excludes liability where doing so would be prohibited by applicable law.

15. Indemnification

To the extent permitted by applicable law, you agree to be responsible for losses or reasonable costs incurred by Clue as a result of your unlawful use of the Store, your violation of these Terms, or your infringement of another person's rights.

Nothing in this section requires you to indemnify Clue for matters that cannot legally be assigned to you.

16. Termination

We may restrict or terminate your access to the Store if you violate these Terms or use the Store in a fraudulent, abusive, or unlawful manner.

Termination does not affect rights or obligations that arose before termination or provisions that are intended to continue after termination.

17. Changes to These Terms

We may update these Terms from time to time to reflect changes to our business, Store, products, or legal requirements.

When we make changes, we will update the "Last updated" date at the top of this page.

Your continued use of the Store after updated Terms are posted constitutes acceptance of the updated Terms, to the extent permitted by law.

18. Governing Law

These Terms are governed by the laws of the Province of Ontario and the applicable laws of Canada.

Any dispute relating to these Terms or your use of the Store will be subject to the applicable courts of Ontario, subject to any mandatory rights or protections available to you under applicable consumer protection laws.

19. Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision will be interpreted or limited to the extent necessary to make it enforceable where possible.

The remaining provisions will continue to apply.

20. Entire Agreement

These Terms, together with our Privacy Policy, Return & Refund Policy, Shipping Policy, and any other policies expressly incorporated into these Terms, constitute the agreement between you and Clue regarding your use of the Store and your purchases from us.

If any conflict exists between these Terms and a specific policy, the specific policy will apply to the subject matter covered by that policy.

Nothing in these Terms limits any rights you have under applicable consumer protection law.

21. Contact Us

If you have questions about these Terms, please contact us:

Clue
Toronto, Ontario, Canada
Email: hello@cluethestore.com