Shipping policy

Last updated: August 2026

At Clue, we do our best to get your order to you as quickly and safely as possible.

1. Order Processing

Orders are generally processed within 1–3 business days after your order is placed.

Orders are not processed or shipped on weekends or Canadian statutory holidays.

During sales, product launches, holidays, or periods of unusually high order volume, processing times may be longer. If there is a significant delay, we will do our best to keep you informed.

2. Shipping within Canada

We currently ship orders within Canada.

Available shipping options and estimated delivery times will be displayed at checkout based on your shipping address.

Delivery times are estimates and are not guaranteed.

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information when tracking is available.

3. Shipping Costs

Shipping costs are calculated and displayed at checkout based on your shipping address and the shipping option selected.

Orders of $75 or more qualify for free shipping within Canada, before applicable taxes and after discounts.

If your order total falls below $75 after discounts are applied, standard shipping charges may apply.

4. Tracking

When tracking is available for your shipment, we will provide the tracking information by email.

Please allow some time for the carrier's tracking information to become active after your order has been shipped.

Once your package has been handed over to the shipping carrier, delivery is the responsibility of the carrier. However, if your package appears to be lost or significantly delayed, please contact us at hello@cluethestore.com and we will do our best to help.

5. Incorrect Shipping Information

Please make sure that your shipping address is correct before completing your order.

If you realize that you have entered an incorrect address, contact us as soon as possible at hello@cluethestore.com.

We will do our best to update the address before the order is shipped, but we cannot guarantee that changes can be made after an order has been processed.

If an order is returned to us because an incorrect or incomplete address was provided, additional shipping charges may apply to resend the package.

6. Delayed, Lost, or Damaged Packages

If your package is delayed, lost, or appears to have been delivered but you cannot locate it, please contact us at hello@cluethestore.com.

We may ask you to provide your order number and tracking information so that we can investigate the issue with the shipping carrier.

If your package arrives damaged, please contact us as soon as possible and provide photographs of the package and the item.

For damaged, defective, or incorrect products, please also see our Return & Refund Policy.

7. Delivery Delays

Clue is not responsible for delays caused by circumstances outside our reasonable control, including:

  • Shipping carrier delays
  • Severe weather
  • Natural disasters
  • Strikes or labour disruptions
  • Customs delays
  • Government restrictions
  • Other unforeseen events

We will do our best to assist you if a delay occurs.

8. International Shipping

At this time, Clue ships within Canada only.

If we begin offering international shipping in the future, this section will be updated to include information about available countries, shipping costs, customs duties, taxes, and other applicable charges.

9. Contact Us

If you have questions about shipping or your order, please contact us:

Clue
Toronto, Ontario, Canada
Email: hello@cluethestore.com